Notice

Our furniture and lighting fixtures are handcrafted piece by piece and although we make every effort to ensure that the item you receive is as close as possible to the one pictured, please be aware that it may vary slightly in terms of color, texture and finish.

 

Warranty

Fred&Juul will warrant products purchased only by the original purchaser from this website. Fred&Juul warrants that its products will be free from defects in material and workmanship under normal use and service for one year after date of purchase. Fred&Juul reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, purchaser must make claim to Fred&Juul within 10 days of occurrence. Fred&Juul, at its option, shall repair or replace the defective item covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.

 

Shipping

We ship all over the world. Please just send an email to info@fredandjuul.com with the name and number of the pieces you’d like to order together with the shipping address and we’ll get back to you as soon as possibile with a quote!

 

Cancellations

Cancellations must be made within 5 days of confirmation of order. Cancellations of custom orders must be made within 2 days of confirmation of order. No cancellations will be accepted after the above grace periods.

 

Damages

All damage claims must be made in writing within 3 days of receipt of goods. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim.

 

Returns

Returns will be accepted within 10 days of delivery. Items must be in original unused condition. Items must be returned with intact, original packaging. A refund will be issued only to the same credit card or bank account with which payment was made. There are no returns accepted on discontinued products or custom orders. These items are considered final sale.

 

Security

All orders and payment transactions are processed through bank transfer or PayPal due to their reliable security. Fred&Juul will redirect you to PayPal’s secure website, where you will be able to review and finalize your order. Users are however responsible for their own sufficient online security and anti-virus software. We take no responsibility of your online security and to any risks in association with your use of PayPal.com. If you have any questions about PayPal’s security policy, please visit www.paypal.com.

 

Privacy

Fred&Juul follows the applicable Italian and European data protection regulations. You may give us personal information by sending us an e-mail or placing an order on our website. We only collect and process personal data in order to answer questions or process orders. Your personal data will not be shared by us with third parties unless we are instructed to do so by the authorities in case of investigations against online frauds, or to prevent Internet crime. You are entitled to review and correct any of your personal data we have saved, and you may withdraw your consent to the use of your data at any time, affecting all future use. All you need to do is send a message by e-mail to info@fredandjuul.com.